Shipping policy
When will I get my order?
Depending on the order size, it usually takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Note: We opted to work with a print-on-demand company in order to minimize impact, waste and offer the greatest variety of locations to ship OLWP products around the world.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs/duty and tax fee can occur on international orders. Unfortunately, this fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases as they are your responsibility to pay to insure the delivery of your items.
Returned items due to invalid/missing address?
If there was an error on our part, we will happily reship the item for you free of charge. However, if you input an invalid address or have to change the address you had entered the first time, the re-shipment cost and any fees/duty incurred will be your responsibility. Please contact us so that we can arrange to have it resent to you at info@onelastwaveproject.com
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing
the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@onelastwaveproject.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@onelastwaveproject.com
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@onelastwaveproject.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!